Responsibilities:

• Analysis and estimation of change requests
• Quality assurance scoping and preparation of test environments
• Process mapping and monitoring
• Online reports generation
• 2nd level support for incidents and problems

Responsibilities:

• Explored, Documented, and Clarified change requests received from Nobia Denmark’s IT and Business Departments.
• Created, updated, and maintained the Sprint and Development documentation including man-hour estimates, sprint items, daily meeting action items and so on.
• Served as first level go-to person for application functionality inquiries in Manila.
• Handled application language translation processing.
• Performed User Acceptance Testing of candidate application builds.
• Participated in daily meetings for release concerns and updates.
• Participated in semi-regular meetings about the release of new products from the pipeline.

Responsibilities:

• Created high-level to detailed sprint items that serve as work items for the GDM Methods Team in Accenture. Sprint items include time estimates, degree of automation, level of review, and delivery schedule.
• Produced sprint-related reports such as the sprint plan, schedule, capacity, DoD, and retrospectives, and serves as a liaison between Manila and US teams.
• Created, updated, and reviewed development methodology and development process documents.
• Developed video and deck training modules in collaboration with US product owners.
• Developed and designed Microsoft SharePoint sites.
• Developed VBA macros for automation of tasks.
• Functioned as a business analyst for tools development.

Responsibilities:

• Created documentation plans around the requirements of Misys banking products, this responsibility included recommending the type of documents to be delivered, expected person-hours, documentation tools to be utilized, and the delivery schedule itself.
• Coordinated with the development team for technical accuracy and review responsibilities of each document.
• Created, updated, and reviewed Misys banking documentation.
• Was part of a team of global technical editors that regularly met for documentation quality assurance.

Responsibilities:

• Gathered, interpreted, and organized network information to support the online and multiplayer functionalities of games produced by various Electronic Arts (EA) studios.
• Initiated periodic document reviews to keep the support documents up to date and at par with current standards.
• Conducted training and knowledge transfer sessions with other writers on technical and non-technical topics.
• Attended EA regional IT change management meetings to represent the interests and needs of the documentation team.

Responsibilities:

• Provided analysis, generalization, and documentation of customer cases for publication in the Lawson Knowledge Base system.
• Specialized on Supply Chain Management and Procurement cases.
• Conducted peer-review of technical articles for quality control.
• Implemented revisions to the Lawson Knowledge Base language standards.
• Held weekly Post-mortem meetings for quality assurance and group discussions.
• Served as officer in charge when manager was on-leave.
• Accomplished administrative tasks such as quality control monitoring and statistical reporting.
• Achieved the highest performance evaluation rating among Knowledge Base peers in TalentView (Lawson’s internal 360-degree rating system).
• Received the Lawson Outstanding Contribution award and the Eureka award related to documentation productivity and innovation.